Billing and Payments

Below is an outline of Smart Art's billing policies and guidelines for our virtual hosting services. Please read this document carefully and completely before signing up for a Smart Art virtual hosting account.

:: Billing Cycle

Client will be billed on a monthly basis for virtual hosting accounts. Client will receive an invoice via e-mail once per term, on the same day of the month that the term began. Customers who have chosen to pre-pay yearly will receive invoices when their current term is up rather than once each month. All virtual hosting accounts will automatically be renewed at the end of their current term unless otherwise explicitly requested.

:: Payment Terms

Client is expected to remit payment for your account within 30 days of receiving an invoice. If client does not remit payment within this 30 day period, late payment compensation fees will apply of £40 for balances under £1,000, and £70 for balances over £1,000 but under £10,000, said late payment fees to then be charged every 30 days of account delinquency. In addition to these fees statutory interest will also be charged at 12.5%, and the the account in question may also be suspended and, if suspended, client will be charged a £35 fee upon account re-activation. If client has not paid 60 days after invoicing, said account may also be removed from our systems (along with all website materials), and client's contract will be terminated for non-payment. Smart Art may then register the debt with the UK's two main credit reference agencies: Experian and Equifax.

:: Service Termination

Upon contract termination, Smart Art remains the owner of all hardware and software that was provided by us. This includes the server hardware itself, all standard installed software, the Control Panels and all pre-installed scripts or programs. The only data that the client may continue to use is the data that was uploaded after the account was set-up. Unauthorised use of any Smart Art owned software (Control Panels and scripts) is strictly prohibited.

If client's account is suspended and terminated for non-payment or service agreement violation, Smart Art will remove any and all files from the server. At this point, there is no way for the client to obtain the files that were on the server, and Smart Art will not be liable for any damages caused due to loss of data. You have been warned!

:: Initial Payment

Upon ordering a virtual hosting account, Smart Art will send an initial invoice to the client accompanied by a 'welcome' e-mail. When Smart Art receives clients payment for this initial invoice, the account is officially active. We reserve the right to block access to any site for which we have not received an initial payment.

If initial payment does not clear within 30 days of invoicing, the order will be discarded and removed from our system.

:: Additional Charges

Bandwidth.

Client agrees to pay for all bandwidth overage should they exceed their allotted bandwidth quota. If client exceeds the allotted bandwidth quota, additional bandwidth will be charged at the rate of £2.50/GB.

Client may choose to pre-purchase bandwidth in 10GB blocks. One 10GB block costs £12/month (£1.20/GB). To receive this rate, bandwidth MUST be pre-purchased. Block pricing can not be applied to overage.

Returned Cheques.

If clients cheque is returned, their account will be immediately deactivated until the situation is rectified. You agree to pay a £35 returned cheque fee, as well as a £35 server re-activation fee. Smart Art will reactivate clients account upon receipt of payment in full. If Smart Art does not receive clients payment by the allotted payment date, clients account will be cancelled, and the files erased.

Extra Service Fees.

Client agrees to pay any and all services fees associated with their Smart Art virtual hosting account. Such fees include, but are not limited to: domain name change fees, third-party scripting support, runaway script cleanup and custom configuration fees. The standard rate for these services is £18/hour. Failure to pay these fees in full can result in account suspension and deactivation.

Value Added Services.

Client agrees to pay any and all fees arising from the utilisation of Smart Art's value added services. Such services include but are not limited to: additional web space, additional domain pointers, private SSL certificates and reseller licenses. Failure to pay for these services can result in the revocation of said services and/or suspension and deactivation of client's virtual hosting account.